October 25, 2007
Email to Donna
Email to Donna 4 October 2007
The purpose of this email was to update Donna Peters about our progress in the IRB Usability Testing project. I wanted her to feel comfortable and excited about the project.
To do this, I began by breaking the email down into three major sections, one for each team in our testing group: Testing, Participant/Sponsor Managment, and Editing. I briefly summarized what each group was currently working on and what they hoped to accomplish in the near future. I made sure to include statements explaining the relevance of their tasks to Donna. I knew that my email would mean nothing to her if she did not understand how our work would affect her.
Also, I tried to use lots of positive and excited statements to create a sense of enthusiasm. Usability Testing is not the most exciting subject to read about if you’re not a Technical Communicator, so I wanted to secure her support by exciting her about our project. Statements like “we look forward to…” and “anticipating” are enthusiasitic and display a positive tone.
I included a statement inviting her to contact me with any questions at the end so that she would feel welcome to inquire about the process.
